Refund policy

We want you to get the right part, and to be able to put it on the car with confidence. If something is not right, we will work with you to fix it.

The short version

You have 30 days from delivery to return most items. Get a return authorization from us first, send the item back uninstalled and in its original packaging, and we will refund it. If we shipped the wrong part or the part is faulty, the whole thing is on us, including the shipping.

Starting a return

Email shop@crownconceptsusa.com or call +1 (520) 900-7586 with your order number and what you would like to do. We will issue you a return authorization (RMA) number and the address to send it to.

Please do not send anything back before you have that number. Returns that arrive without one cannot be matched to an order and cannot be refunded.

Condition

To be refundable, a part must be uninstalled, unused, free of marks or fluid, and in its original packaging with all hardware, fasteners, and documentation. Test-fitting is fine. A part that has been run, heat-cycled, drilled, painted, or otherwise modified is not.

Apparel must be unworn and unwashed with the tags still attached.

Return shipping and restocking

Return shipping is yours to arrange and pay for, except where we shipped the wrong item or the item is faulty, in which case we cover it. Use a tracked and insured service; until it reaches us it is still your shipment, and we cannot refund a return that is lost or damaged on the way back.

Original shipping charges are not refundable. A return that is not our error may carry a restocking fee of up to 20%, which covers inspection, repackaging, and returning the part to the manufacturer where required. We will always tell you the exact figure before you ship anything.

Wrong, damaged, or faulty items

Check your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, contact us within 5 business days of delivery and keep all the packaging. We will make it right at no cost to you, including return shipping and a replacement or refund, whichever you prefer.

Crated and freight deliveries: inspect the crate before you sign the delivery receipt. If there is visible damage, note it on the receipt or refuse the delivery, and call us the same day. Signing free and clear ends our ability to claim against the carrier on your behalf.

Items we cannot take back

These are final sale, because they cannot be resold safely or cannot be returned to the manufacturer:

• Electrical and electronic components: sensors, ECUs, looms, ignition, dash and data equipment
• Special orders, meaning anything we ordered from the manufacturer at your request, including quoted and sourced-to-order items
• Custom, modified, or fabricated parts, and anything made to your specification
• Fluids, lubricants, coolants, aerosols, and other chemicals
• Safety equipment such as belts, harnesses, and fire suppression, once removed from its original packaging
• Any part that has been installed, fitted, modified, or used, including any part that has been on track
• Clearance items and gift cards

A special order can be cancelled only before we place it with the manufacturer. Once it is on order it belongs to your build.

Exchanges

The quickest route is to return the item you have and place a new order for the one you want, so the part you need is not waiting on a return to land. Tell us you are doing that and we will keep an eye on both.

Refunds

Once your return arrives we inspect it and let you know the outcome. Approved refunds go back to the original payment method within 10 business days, less any restocking fee and the original shipping. Your bank or card issuer may take a few more days to post it. If more than 15 business days have passed since we told you a refund was approved and you have not seen it, contact us and we will chase it.

Warranty

Parts carry whatever warranty the manufacturer offers, and we will help you make a claim. Nothing sold here is covered by a highway-use warranty. Competition parts are consumable by nature: wear, heat, and track use are not faults.

Sold for competition use

Parts sold by Crown Speed Shop are intended for motorsport and off-highway competition use. They are not legal for sale or use on public roads. Confirming that a part is right and safe for your car and your intended use is the purchaser's responsibility, and we are glad to help you check fitment before you order.

Questions

shop@crownconceptsusa.com · +1 (520) 900-7586
Crown Speed Shop, 3930 West Costco Drive, Tucson, AZ 85741, United States